We aim to provide an excellent service to all of our clients. If you are unhappy with any aspect of our service, please let us know. Our Complaints Procedure explains how we will handle your complaint fairly and efficiently. View our Complaints Procedure below.

Jones Associates Complaints Procedure (PDF)

Referring a complaint to The Property Ombudsman

If you have completed our Complaints Handling Procedure and remain dissatisfied, you may refer your complaint to The Property Ombudsman by post to:

Unit 159756, PO Box 7169
Poole
BH15 9EL

Telephone: 01722 333306
Website: www.tpos.co.